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Refund policy

Return & Refund Policy

Overview
While we do not accept physical returns of our products, we are committed to ensuring your complete satisfaction with your purchase.
No Returns
Due to the nature of our products, we cannot accept returns of canned cocktails once they have left our shipping facility. This policy is in place to maintain product quality and safety standards.
Refund Eligibility
We offer refunds in the following circumstances:
  • Damaged products received
  • Incorrect items shipped
  • Quality issues with the product
  • Missing items from your order
Refund Process
To request a refund:
  1. Email our customer service team at hi@drinkshakeup.com
  2. Include your order number in the subject line
  3. Provide a description of the issue
  4. Include your contact information
Timeframe
  • Refund requests must be submitted within 14 days of delivery
  • Our team will review your request within 2 business days
  • Approved refunds will be processed to your original payment method within 5-7 business days
Contact Information
For any questions regarding our refund policy, please contact us at hi@drinkshakeup.com.
This policy was last updated on March 19, 2025.